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Registered customers: 9,362
Total Orders: 11,824

Telephone Orders: 0161 628 7821 OR sales@click2pharmacy.co.uk

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UK based licensed pharmacy

We are UK based licensed pharmacy

National Pharmacy Association

Terms of Sale

Terms of Use

(1) Introduction

These terms of use govern your use of our website; by using our website, you accept these terms of use in full. If you disagree with these terms of use or any part of these terms of use, you must not use our website.

If you register with our website we will ask you to expressly agree to these terms of use.

Click2Pharmacy is a regulated mail order/internet pharmacy registered with the Royal Pharmaceutical Society of Great Britain (RPSGB). Click2Pharmacy does not warrant or represent that the content provided in this website is accurate or up to date or free of errors or viruses. All content on this website is for information purpose only. It is not designed to diagnose or treat any conditions or substitute or replace advice from any health care professionals or to be construed as legal or medical advice and should not be read or used as such. The information or material provided on this website should not be acted upon without professional advice first. It is vital to read all the information leaflets, labels and information present on the packaging accompanying your medication. You should always inform the pharmacist and doctor of any medication you are taking and if you are pregnant or breastfeeding. Please consult your own healthcare provider if there are any issues with taking your medication. It is important you consult your doctor prior to taking any new product especially if you are under medical care. By using our website it is deemed that you have read and understood all our terms and conditions including this disclaimer.

(2) Licence to use website

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

You may view, download for caching purposes only, and print pages or other content from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms of use.

You must not:

  • Republish material from this website (including republication on another website);
  • Sell, rent or sub-license material from the website;
  • Show any material from the website in public;
  • Reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;
  • Edit or otherwise modify any material on the website;
  • Redistribute material from this website except for content specifically and expressly made available for redistribution (such as our newsletter).

(3) Acceptable Use

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 14 working days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 30 days of the later of receipt of payment and the date of our order confirmation.

You must not use our website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.

You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website without our express written consent.

(4) Website content and Availability

We reserve the right to amend, modify, remove and add any content to our website. This includes designs, colour schemes, layout and functionality without notice and without liability. We do not guarantee the website will be without error or without interruption.

(5) External Links

Occasionally our websites will have links to third party websites and also provide details such as telephone number, email address, postal and website address to third parties.

These are provided for your interest and convenience only. Click2Pharmacy has no control over third parties and therefore will have no responsibility or liability with respect to their websites or any information they offer.

(6) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to other areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

(7) Products

The advertising of products on our website constitutes an “invitation to treat” - not a contractual offer.

Prices stated on our website may be stated incorrectly.

The purchase of products via our website will be subject to our terms of sale.

We will ask you to agree to our terms of sale each time you purchase a product or products via our website.

We have the right to refuse to supply any items at the pharmacist’s professional discretion.

The pharmacist and/or pharmacy team may contact you with regards to any purchase. This is to ensure your safety on medicine usage.

(8) Product reviews

In these terms of use, “your reviews” means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to us for publication on our website whether as a product review or otherwise.

You grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute your reviews in any existing or future media. You also grant to us the right to sub-license these rights, and the right to bring an action for infringement of these rights.

Your reviews must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or a third party (in each case under any applicable law and in any jurisdiction).

Your reviews (and their publication on our website) must not:

  • Be libellous or maliciously false;
  • Be obscene or indecent;
  • Infringe any copyright, moral right, database right, trade mark right, design right, right in passing off, or other intellectual property right;
  • Infringe any right of confidence, right of privacy, or right under data protection legislation;
  • Constitute negligent advice or contain any negligent statement;
  • Constitute an incitement to commit a crime;
  • Be in contempt of any court, or in breach of any court order;
  • Be in breach of racial or religious hatred or discrimination legislation;
  • Be blasphemous;
  • Be in breach of official secrets legislation;
  • Be in breach of any contractual obligation owed to any person;
  • Depict violence;
  • Be sexually explicit;
  • Be untrue, false, inaccurate or misleading;
  • Constitute spam;
  • be offensive, deceptive, threatening, abusive, harassing, or menacing, hateful, discriminatory or inflammatory;

Your reviews must be appropriate, civil, tasteful and accord with generally accepted standards of etiquette and behaviour on the internet.

You must not use any review to link to any website or web page consisting of or containing material that would, were it posted on our website, breach the provisions of these terms of use.

You must not submit any reviews to the website that are or have ever been the subject of any threatened or actual legal proceedings or other similar complaint.

We reserve the right to edit or remove any reviews submitted to our website, or stored on our servers, or hosted or published upon our website.

Notwithstanding our rights under these terms of use in relation to your reviews, we do not undertake to monitor the submission of reviews to, or the publication of reviews on, our website.

(9) Limited warranties

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions relating to this website and the use of this website (including, without limitation, any warranties implied by law of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).

(10) Limitations and Exclusions of Liability

Nothing in these terms of use will:

  • Limit or exclude our or your liability for death or personal injury resulting from negligence;
  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • Limit any of our or your liabilities in any way that is not permitted under applicable law;
  • Or, exclude any of our or your liabilities that may not be excluded under applicable law.

If you are a consumer, any statutory rights which you have, which cannot be excluded or limited, will not be affected by these terms of use. The limitations and exclusions of liability set out in this Section and elsewhere in these terms of use:

  • Are subject to the preceding paragraph;
  • And, govern all liabilities arising under the terms of use or in relation to the subject matter of the terms of use, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

To the extent that the website and the information and services on the website are provided free-of-charge, we will not be liable for any loss or damage of any nature.

We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.

We will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.

We will not be liable to you in respect of any loss or corruption of any data, database or software.

We will not be liable to you in respect of any special, indirect or consequential loss or damage.

(11) Indemnity

You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party in settlement of a claim or dispute on the advice of our legal advisers) incurred or suffered by us arising out of any breach by you of any provision of these terms of use, or arising out of any claim that you have breached any provision of these terms of use.

(12) Breaches of These Terms of Use

Without prejudice to our other rights under these terms of use, if you breach these terms of use in any way, or if we reasonably suspect that you have breached these terms of use in any way, we may:

  • Send you one or more formal warnings;
  • Temporarily suspend your access to the website;
  • Permanently prohibit you from accessing the website;
  • Block computers using your IP address from accessing the website;
  • Contact your internet services provider and request that they block your access to the website;
  • Bring court proceedings against you for breach of contract or otherwise;
  • And/or suspend and/or delete your account with the website

(13) Variation

We may revise these terms of use from time-to-time. Revised terms of use will apply to the use of our website from the date of the publication of the revised terms of use on our website. Please check this page regularly to ensure you are familiar with the current version.

(14) Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms of use without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms of use.

(15) Severability

If a provision of these terms of use is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

(16) Exclusion of Third Party Rights

These terms of use are for the benefit of you and us, and are not intended to benefit any third party or be enforceable by any third party. The exercise of our and your rights in relation to these terms of use is not subject to the consent of any third party.

(17) Entire agreement

These terms of use, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(18) Law and Jurisdiction

These terms of use will be governed by and construed in accordance with English law, and any disputes relating to these terms of use will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

(19) Registrations and Authorisations

We are registered with the Royal Pharmaceutical Society of Great Britian (RPSGB). You can find the online version of the register at:


Our registration number is 1098969

We are registered with the NHS as an internet pharmacy which has been granted in the United Kingdom.

Our Pharmacist including the superintendent pharmacist are registered with the Royal Pharmaceutical Society of Great Britain. Our pharmacist’s professional title is MRPHarmS and it has been granted in the United Kingdom.

All our pharmacists are subject to the Code of Professional Ethics and conduct for Pharmacists which can be found at:


Our VAT number is 972357690

(20) Our Details

The full name of our company is KAMM Trading Limited trading as Click2Pharmacy.

We are registered in England & Wales under registration number 06747831

Our registered address is 233-235 Hollins Road, Oldham, Lancashire, OL8 3AA.

You can contact us by email: info@click2pharmacy.co.uk

NHS and Private Prescriptions Terms and Conditions

In addition to the website terms and conditions, the following terms and conditions also apply to our prescription service:

Click2Pharmacy provides a NHS and Private Prescription service. We will endeavour to fill all requests to the best of our ability. Any requests that we receive either by phone, fax or via the website, will be forwarded to your surgery at the next available opportunity.

The turnover time for a prescription to be ready is normally 72 hours (working day), however Click2Pharmacy does not guarantee this timeframe due to third parties being involved who we have no control over. It is your responsibility to check if the surgery has received the request.

Click2Pharmacy cannot guarantee that a request made by us will result in the surgery producing a valid prescription. All prescriptions are issued at the prescribers discretion.

Click2Pharmacy can only dispense and deliver ‘prescription only medicines’ once the pharmacy is in receipt of a legally valid prescription. This could either be normal paper prescription or an electronic prescription.

If you are exempt from payment, it is your responsibility to fully complete the back of the prescription and provide us evidence of your exemption. It is also your responsibility to inform the pharmacy if there any changes to your circumstances and hence any changes to your exemption status.

If you pay for your prescriptions it is your responsibility to provide payment on or before delivery. We reserve the right to refuse delivery if payment has not been authorised or expired.

We have the right to refuse supply of any items at the pharmacist’s professional discretion. This could be due to issues with the prescriptions or a supply issue. We will contact you to discuss and recommend alternative options.

All Pharmacy products including medicines must be signed for on delivery by a person over the age of 18 years. If no body is at home or the person is under 18 years of age, the products will be returned to the pharmacy. The driver will leave a calling card. It is your responsibility to contact us to re-arrange a convenient delivery time. This is not applicable to any items that are posted via royal mail or courier service. All Royal Mail deliveries will be a signed for service. If nobody is at home the postman will leave a calling card. Please follow Royal Mails procedure.

Click2Pharmacy is not responsible for any deliveries by a third party or is responsible for the time frame of deliveries.

If you have any concerns regarding your deliveries, do not take or use the product, contact us on 0161 870 6845. We will endeavour to resolve any concerns.

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Opening Times

Call Centre Opening Times:

Your Calls can be answered:

Monday to Friday

2pm to 6pm

(or email Sales@click2pharmacy.co.uk)

Contacting Us

The following methods can be used to contact us:

0161 628 7821
@ patels.chemist@nhs.net 

33 werneth Hall Road, Oldham, OL8 4BB

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All content of this web site is for information purposes only and is not a substitute for professional medical advice. All information is to support, not replace, the relationship between you and your healthcare providers. You should make sure that you carefully read all product packaging, leaflets and labels prior to use. If you have, or suspect you may have, a health problem you should consult your doctor. Please consult your doctor before taking any new product, particularly if you are already under medical care.
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